MHR Newsletter - May 2025

NEWSLETTER TOPICS

Click on the topic below to go to the applicable section:

1. MHR4me, our data-free self-service app
2. International Nurses Day celebrations - 12 May 2025
3. Pharmacist Assistants: Licence renewal due date - 31 May 2025
4. Active HPCSA membership and CPD compliance
5. Online learning platform - Moodle
6. Contact numbers for MHR
7. MHR administration and payment enquiries email addresses
8. MHR Nelspruit Office - New Address
9. UKG Clocking for ER24 MHR staff
10. Patient Safety is our top priority - Exceeding hours notice
11. Basic Life Support (BLS) competency is important
12. Attend scheduled BLS classes
13. Clients require MHR panel members to wear uniforms
14. Infection Prevention and Control (IPC) measures related to uniforms
15. MHR name badge - Your 'identity' to success
16. Always work within your scope of practice
17. Acknowledge exceptional performance

1. MHR4me, OUR DATA-FREE SELF-SERVICE APP

MHR panel member - have you downloaded our new innovative data-free app, MHR4me? MHR4me is designed to empower you in your MHR work journey. It offers cutting-edge features such as real-time shift opportunities, allowing you to secure preferred shifts, update your availability, upload required documents and manage your profile on the go.

Watch this space! Our latest feature to view and download payslips is coming soon.

Scan the QR code below or click mhr4me-download to download MHR4me now and enjoy the benefits of a digital engagement experience!

Here are the next steps after downloading MHR4me:

• Click 'Forgot my Password' on the app to set up a new password using the email address that MHR has on record for you. If you have trouble logging in, please contact your local MHR office.
• Once logged in, set up the following and click on the links to our help guides if you need support:
• Set up your Communication Preferences (click here for the help guide).
• Set your Availability for Shifts (click here for the help guide).

_{2. INTERNATIONAL NURSES DAY CELEBRATIONS - 12 MAY 2025}

It was an honour to celebrate International Nurses Day on 12 May 2025 with our outstanding team of nursing panel members. Below are a few photos from the day’s celebrations.

Our Nurses. Our Future. We recognise that caring for our nurses strengthens our economies. You are the heartbeat of healthcare, an unwavering force that nurtures wellbeing and works diligently to heal and comfort those in need. Your kindness and presence serve as a lifeline. Thank you for being custodians of hope during difficult times. May you continue to touch lives, inspire hope and bring healing.

3. PHARMACIST ASSISTANTS: LICENCE RENEWAL DUE DATE - 31 MAY 2025

Please note that the annual South African Pharmacy Council (SAPC) licence renewal due date for pharmacist assistants is Saturday, 31 May 2025. If you have not yet renewed your licence, please visit the SAPC website www.sapc.za.org for more information on how to renew your licence. Kindly submit a copy of your renewed licence to your nearest MHR office or email a copy to your region’s admin email address confirmed in section 7 below.

4. ACTIVE HPCSA MEMBERSHIP AND CPD COMPLIANCE

It is imperative that all registered practitioners maintain their Continuing Professional Development (CPD) compliance to remain active HPCSA members. For more information about HPCSA CPD, please click here to visit the relevant HPCSA web page. You can review or update your CPD status on the following web page: https://hpcsaonline.custhelp.com

MHR also offers an online platform, Moodle, for completing CPD activities. If you wish to utilise MHR's resources, please reach out to the appropriate MHR representative listed below:

• MHR Central (Free State, KwaZulu-Natal, Eastern and Northern Cape): Sade Lodge - sade.lodge2@mhr.co.za | 034 317 0073
• MHR North (Gauteng, Limpopo, Mpumalanga and North West): Ntsengele Mageza - ntsengele.mageza@mhr.co.za | 0860 647 647 Ext. 2122 - NB: Follow the prompts when calling; press Option 1 and Option 1 again, then enter the extension number 2122.
• MHR Western Cape (Southern and Western Cape locations): Bukiwe Fuma - bukiwe.fuma@mhr.co.za | 021 943 6255

5. ONLINE LEARNING PLATFORM – MOODLE

We believe in promoting world-class talent by offering continuous professional development opportunities. As a registered training provider with the Health and Welfare Sector Education and Training Authority (HWSETA), we recognise that skills development is a national priority in our country.

Our Moodle platform remains a vital resource for remote learning and training. Please contact the MHR Clinical Facilitator at the facility where you work or the MHR regional office for additional information regarding available courses or assistance.

6. CONTACT NUMBERS FOR MHR

MHR AFTER-HOURS SERVICE CENTRE

• The after-hours Service Centre maintains the same operating hours, and you can still reach the service centre on 0860 647 647 (0860 MHR MHR) 
• Operating hours: Monday – Friday: 04:00 – 08:00 | 16:00 – 22:00 and Saturday, Sunday and Public Holidays: 04:00 – 22:00

OTHER MHR DEPARTMENTS AND TEAM MEMBERS

You can reach the following MHR departments and team members during office hours (08:00 – 16:00) by dialling 0860 647 647 (0860 MHR MHR). Please listen carefully to the available options when you call:

• Option 1: Coordinators
• Sub Option 1: Day Coordinators (Coordinator’s extension number required)
• Sub Option 2: Senior Coordinators (with regional office selection option)

• Option 2: Administration
• Sub Option 1: Administrative Assistants (with regional office selection option)
• Sub Option 2: Admin Managers (with regional office selection option)

• Option 3: Payroll
• Sub Option 1: Payroll Queries
• Sub Option 2: Payroll Officers

• Option 4: Training
• Sub Option 1: Clinical Facilitators (with regional office selection option)
• Sub Option 2: Learning and Development Consultant

• Option 5: Career Centre/Recruitment Team
• Option 6: Management (with regional office and management selection options)

MHR REGIONAL OFFICES' BREAKDOWN

You will need to select your region as an additional option when prompted. Below is a breakdown of the regional offices per province:

• MHR Central (Eastern Cape, Free State, KwaZulu-Natal and Northern Cape)
• MHR North (Gauteng, Limpopo, Mpumalanga and North West)
• MHR Western Cape (Western and Southern Cape Locations)

7. EMAIL ADDRESSES FOR ADMINISTRATION AND PAYMENT-RELATED ENQUIRIES

You are welcome to use the email addresses below for administration and payment-related enquiries:

• MHR Central (Free State, KwaZulu-Natal, Eastern and Northern Cape): admin.central@mhr.co.za  |  pay.central@mhr.co.za
• MHR North (Gauteng, Limpopo, Mpumalanga and North West): admin.north@mhr.co.za  |  pay.north@mhr.co.za
• MHR Western Cape (Southern and Western Cape locations): admin.wc@mhr.co.za  |  pay.wc@mhr.co.za

Please ensure that you use the ‘pay’ email addresses for payment-related enquiries and the ‘admin’ email addresses for administration-related questions to ensure your email is received by the correct MHR representative.

8. MHR NELSPRUIT OFFICE – NEW ADDRESS

Our Nelspruit office has moved to the following address: Office 20D, Westend Shopping Centre, corner of Madiba Drive and Enos Mabuza Drive, Sonheuwel, Mbombela. Tel: 0860 647 647 ext. 2058

_{9. UKG CLOCKING FOR ER24 MHR STAFF}

During May and June 2025, relevant ER24 branches will start implementing clocking arrangements to record and approve hours on UKG. Your branch manager will guide you through this process. Once your branch manager has implemented clocking arrangements at your branch, please ensure that you clock in when your shift starts and clock out when your shift ends. This will help ensure that your hours are approved promptly and that you receive your payment on time. MHR has developed a dedicated webpage, ER24 UKG Clocking - MHR, that provides detailed information about ER24 clocking for MHR agency staff.

_{10. PATIENT SAFETY ALWAYS COME FIRST – EXCEEDING HOURS NOTICE}

Patient safety is our top priority. Fatigue can lead to incidents that may harm patients. Therefore, MHR urges you not to work double shifts or exceed the hours specified in the Basic Conditions of Employment Act (Act No. 75 of 1997):

• MHR Employees: 230 hours/month
• Moonlighters: 48 hours/month

Remember to notify MHR if you are no longer a Moonlighter (permanently employed elsewhere) OR have become a permanent employee.

Thank you for your commitment to patient safety and ensuring you do not exceed the allowable hours.

_{11. BASIC LIFE SUPPORT (BLS) COMPETENCY IS IMPORTANT}

All locum Emergency Centre doctors, as well as temporary nursing and clinical ER24 panel members, must be competent in Basic Life Support (BLS). Please ensure that you complete BLS training, which is offered at a minimal cost of R350. You can contact your nearest MHR Office, MHR Coordinator or MHR Clinical Facilitator for more information.

If you have completed BLS training, please email your certificate to the MHR Admin team. Refer to section 7 for the email addresses of the regional admin offices.

12. ATTEND SCHEDULED BLS CLASSES

We are committed to addressing the training needs of panel members at our national locations. As previously mentioned, Basic Life Support (BLS) competency is essential. Therefore, we encourage all panel members to attend the scheduled BLS classes after confirming your attendance. Our instructors dedicate their time to leading these classes and preparing the necessary training materials.

If you are unable to attend the training, make sure to cancel at least 24 hours in advance. Please note that if you fail to attend without cancelling in advance, a cancellation fee of R350 will be charged.

_{13. CLIENTS REQUIRE MHR PANEL MEMBERS TO WEAR UNIFORMS}

14. INFECTION PREVENTION AND CONTROL (IPC) MEASURES RELATED TO UNIFORMS

It is important to note that jerseys and fleece tops are not allowed when working with patients to ensure infection prevention and control. Additionally, your arms must remain uncovered below the elbow.

Thank you for prioritising patient safety by following these guidelines.

_{15. MHR NAME BADGE - YOUR 'IDENTITY' TO SUCCESS}

Please remember to wear your name badge while on duty, as it is the patient’s right to identify all personnel working in healthcare facilities. This will also make it easier for patients to compliment your service in their client service survey. If you do not have a name badge, please reach out to your nearest MHR office to place an order.

Thank you for valuing patients’ rights by wearing your MHR name badge while on duty.

16. ALWAYS WORK WITHIN YOUR SCOPE OF PRACTICE

Panel members should refrain from taking on tasks that are beyond their scope of practice. If a client asks you to perform a task that is not within your scope of practice, you have the right to decline, provided you give a valid reason for your decision. Please notify the MHR Regional Manager if you are approached to work outside your scope so that we can address the issue with the client.

17. ACKNOWLEDGE EXCEPTIONAL PERFORMANCE

It is always a pleasure to recognise the hard work and accomplishments of our personnel (panel members) and teams within our organisation.

How do I recognise an MHR panel member for exceptional performance? Click here to visit our ‘Feedback’ page and enter the panel member’s information along with the compliment you would like to share.