ER24 UKG Clocking

The app is not data-free; however, punching in and out is a quick action that doesn’t use much data. You can also connect to the Wi-Fi network at the ER24 location where you work to download the app or to punch in and out.

The app requires your phone's location to be enabled for punching in and out.

Refer to the guides below for downloading, installing, and clocking in and out using the UKG Pro app on different mobile devices.

For first-time login after downloading the app:

• Use your ID number or passport number as your username. When entering your passport number, please make sure to include the entire number. 
• Enter the following password: your MHR employee number followed by '@ER24mobile' (for example, 1234@ER24mobile). 
• After entering this information, you will be prompted to create your own secure password. 

For subsequent logins:

• Use your ID number or passport number as the username and enter the password you created. When entering your passport number, please make sure to include the entire number.

For first-time login after downloading the app:

• Click on 'SSO Login' or 'Sign In'. 
• Enter your ER24 or Mediclinic email address, and provide your network password if prompted.

For subsequent logins:

• You should only need to click on 'SSO Login' or 'Sign In' without entering a username or password. If you are prompted to enter these credentials, please provide your ER24 or Mediclinic email address and network password.

Below is a list of facilities where UKG punch devices are available on-site:

For help with enrolling on a UKG device, please consult the following representatives:

• Weekday Day Shift: ER24 Manager
• After-Hours Weekday Shift: Night Duty Manager at the facility where you need to clock
• Weekend/Public Holiday Shift: Manager on Call at the facility where you need to clock

Temporary employees -  Follow these steps to check enrolment on the UKG device:

• Click the 'ER24 BR Call Out' button.
• Enter your ID or passport number.
• When prompted, scan your finger.
• If the scan is successful, you are enrolled to use the UKG device for clocking in and out.

Permanent employees - Follow these steps to check enrolment on the UKG device:

• Click the 'ER24 BR Call Out' button.
• When prompted, scan your finger.
• If the scan is successful, you are enrolled to use the UKG device for clocking in and out.

IMPORTANT: Note that the 'ER24 BR Call Out' button is not intended for regular shift punches; it is specifically designated for clocking in for ER24 call-out shifts. Instead, you should use the 'Punch In or Out' button to clock in or out for your regular ER24 shifts, unless you are specifically clocking in for an ER24 call-out shift.

• Refer to the manual below for detailed steps.
• Note that you need to be enrolled to clock on a UKG device. Consult your ER24 Manager for assistance.
• When clocking in and out for a shift, please click on the 'Punch In or Out' button, enter your ID or passport number and then scan your finger when prompted to do so.
• When you use a passport number to punch in or out, you should only enter the numeric portion of the number. Specifically, any letters and zeros that follow the letters must be excluded. For example, if the passport number is BDY00048068, only the digits 48068 should be entered into the device, while BDY000 should be omitted.
• If you were born in the millennium and your identity number starts with two zeros, only the digits that come after the zeros should be entered into the device. For example, if the identity number is 001108 6223 086, you should only input the digits 1108622086.

• The reader needs to ask for your fingerprint after entering your ID or passport number; otherwise, the ID or passport number entered may be incorrect.

• Refer to the manual below for detailed steps.
• Note that you need to be enrolled to clock on a UKG device. Consult your ER24 Manager for assistance.
• Permanent employees are not required to enter their ID or passport number on the device; therefore you only need to scan your finger when prompted.

Please refer to the relevant guide below for steps on how to clock in and out for an ER24 call-out shift.

Please notify the ER24 Manager who approves your shifts without delay.

If you are a temporary employee and are having trouble clocking on the UKG device, it may be due to one of the following reasons:

• Ensure that you enter your ID or passport number before scanning your finger.
• Ensure that you enter the correct ID or passport number. Please double-check and re-enter your ID or passport number, then see if you are prompted to scan your finger to clock in or out.
• If you are still unable to clock, you might not be enrolled to clock on the UKG device. Consult your ER24 Manager or the Night Duty Manager (after hours) at the facility where you work to get enrolled. 
• If you are still unable to clock after being enrolled, please consult your ER24 Manager for assistance in logging a ticket with service desk.

When submitting the ticket to the service desk, the ER24 Manager must follow these steps:

• Use a clear email subject line that indicates the ticket is related to UKG. For example, 'Temporary ER24 Staff Member Unable to Punch on UKG Device'.
• Include the MHR personnel member's ID or passport number.
• Provide the contact number of the MHR personnel member.
• Include a detailed explanation of the issue.

If you are a permanent employee and are having trouble clocking in on the UKG device, it may be due to one of the following reasons:

• You might not be enrolled to clock on the UKG device. Consult your ER24 Manager or the Night Duty Manager (after hours) at the facility where you work to get enrolled.
• If you are still unable to punch in after being enrolled, please consult your ER24 Manager for assistance in logging a ticket with service desk.

When submitting the ticket to the service desk, the ER24 Manager must follow these steps:

• Use a clear email subject line that indicates the ticket is related to UKG. For example, 'Permanent ER24 Staff Member Unable to Punch on UKG Device'.
• Include the MHR personnel member's ID or passport number.
• Provide the contact number of the MHR personnel member.
• Include a detailed explanation of the issue.

Consult the ER24 Manager who approves your shifts to submit a ticket to service desk.

When submitting the ticket to the service desk, the ER24 Manager must follow these steps:

• Use a clear email subject line that indicates the ticket is related to UKG. For example, 'ER24 Staff Member Unable to Download UKG Pro App'.
• Include the MHR personnel member's ID or passport number.
• Provide the contact number of the MHR personnel member.
• Include a detailed explanation of the issue. If possible, attach screenshots to assist the service desk team in identifying the problem.

Consult the ER24 Manager who approves your shifts to submit a ticket to service desk.

When submitting the ticket to the service desk, the ER24 Manager must follow these steps:

• Use a clear email subject line that indicates the ticket is related to UKG. For example, ' ER24 Staff Member Unable to Punch on UKG Pro App'.
• Include the MHR personnel member's ID or passport number.
• Provide the contact number of the MHR personnel member.
• Include a detailed explanation of the issue. If possible, attach screenshots to assist the service desk team in identifying the problem.

If the app is not responding or shows a blank screen, please follow these troubleshooting steps:

• Check your Wi-Fi connection or mobile data.
• Uninstall and then reinstall the app.
• Restart your mobile phone.
• You can also attempt to clear the cache by following the steps outlined in the various guides below.
• If the app remains unresponsive after trying these steps, please inform your ER24 Manager, who will assist you in logging a ticket with the service desk.

If you have forgotten the password you created, please consult your ER24 Manager for assistance in logging a ticket with the service desk. 

When submitting the ticket to the service desk, the ER24 Manager must follow these steps:

• Use a clear email subject line that indicates the ticket is related to UKG. For example, 'ER24 Temporary Staff Member forgot UKG Pro App Password'.
• Include the MHR personnel member's ID or passport number.
• Provide the contact number of the MHR personnel member.
• Include a detailed explanation of the issue. If possible, attach screenshots to assist the service desk team in identifying the problem.

• On the first day that the MHR staff member needs to clock on the UKG device, please follow these steps. If the staff member is not scheduled to work a pre-arranged shift, coordinate with the MHR ER24 Coordinator (Email: er24.mhr@mhr.co.za) to schedule a fictitious shift for the MHR staff member on MHRM.
• Once the MHR staff member is scheduled on MHRM, they should be enrolled on UKG by one of the following representatives: Weekday Day Shifts: ER24 Manager / Weekday After-Hours Shifts: Night Duty Manager / Weekend and Public Holiday Shifts: Manager on Call at the facility.

To streamline the UKG approval process, please submit your scheduling requests to the MHR ER24 Coordinator (Email: er24.mhr@mhr.co.za) adhering to the scheduling cut-off times outlined below:

• Monthly Scheduling: All scheduling for the upcoming month must be submitted to MHR by the 24th of the current month at the latest.
• Weekly Scheduling: All weekly scheduling must be submitted to MHR by the end of business on Wednesdays.

When submitting a ticket to service desk regarding UKG issues, please follow these steps:

• Use a clear email subject line that indicates the ticket is related to UKG. For example, ‘ER24 Staff Member Unable to Punch on UKG’ or 'UKG App Password Reset Request for ER24 Temporary Staff Member', etc.
• Include the MHR personnel member's ID or passport number.
• Provide the MHR personnel member's contact number.
• Provide a detailed explanation of the issue and include screenshots, if possible, to assist the service desk team in pinpointing the problem.

It is important to note the following regarding shift approval:

• MHR agency staff shifts require DAILY approval on Dimensions/UKG.
• Permanent staff shifts require WEEKLY approval on Dimensions/UKG.