AFTER-HOURS SERVICE CENTRE

• After-hours, contact the Service Centre Coordinator at the times specified above
• During office hours, contact the MHR Coordinator at the branch or hospital where you want to work. Visit our Contact page for the applicable contact numbers

Should you wish to cancel your shift, please inform the MHR Coordinator or After-hours Service Centre Coordinator, adhering to the times below:

NIGHT SHIFT: At least three hours before the shift commences: 

• Inform the relevant MHR Coordinator during the following office hours: Monday - Friday 08:00 – 16:00
• Inform the MHR after-hours Service Centre after 16:00 (Weekdays) and on Saturdays, Sundays and public holidays: 04:00 – 22:00

DAY SHIFT: Preferably the previous night, but no later than two and a half hours before the shift commences:

• Inform the relevant MHR Coordinator during the following office hours: Monday - Friday 08:00 – 16:00
• Inform the MHR after-hours Service Centre during the following hours: Monday to Friday: 04:00 – 08:00 and 16:00 – 22:00 / Saturday, Sunday and public holidays: 04:00 – 22:00

For more information, refer to our cancellation policy on our Policies and Documents page.

• MHR or the client will be liable for a cancellation fee if your shift is cancelled after the prescribed times specified in our cancellation policy. Refer to our cancellation policy on our Policies and Documents page for more information
• All cancellations will be confirmed via SMS. Please ensure that you check your cell phone for a cancellation SMS before you depart from your location to work a shift through MHR
  

MHR sends an automated SMS at the times below to confirm your booked shift:

• Night shift at 15:45 on the afternoon of your night shift
• Day shift at 21:00 for the following day shift