Our friendly call centre team is available at the operating hours below. See more information below regarding the confirmation and cancellation of shifts and how to confirm your availability for a potential shift.
MHR After-Hours Call Centre
T +27 860 647 647 (0860 MHR MHR)
Operating hours:
- Monday – Friday: 04:00 – 08:00 | 16:00 – 22:00
- Saturday, Sunday and public holidays: 04:00 – 22:00
FREQUENTLY ASKED QUESTIONS
How to confirm your availability for a potential shift
- Contact the after-hours call centre Coordinator at the times specified above
- During office hours, contact the MHR Recruitment Consultant or Coordinator at the branch or hospital you would like to work. Visit our Contact page for the applicable contact numbers
Self-cancellation of a shift
Should you wish to cancel your shift, please inform the MHR Coordinator or after-hours call centre Coordinator, adhering to the times below:
NIGHT SHIFT: At least three hours before the shift commences:
- Inform the relevant MHR Coordinator during the following office hours: Monday - Friday 08:00 – 16:00
- Inform the MHR Call Centre after 16:00 on weekdays and Saturday, Sunday or public holidays from 04:00 - 22:00
DAY SHIFT: Preferably the previous night, but no later than two and a half hours before the shift commences:
- Inform the relevant MHR Coordinator during the following office hours: Monday - Friday 08:00 – 16:00
- Inform the MHR Call Centre during the following hours: Monday - Friday: 04:00 - 08:00 and 16:00 - 22:00 / Saturday, Sunday and public holidays: 04:00 - 22:00
Refer to our cancellation policy on our Policies and Documents page for more information.
Cancellation of a shift by a client or MHR
- MHR or the client will be liable for a cancellation fee if your shift is cancelled after the prescribed times specified in our cancellation policy. Refer to our cancellation policy on our Policies and Documents page for more information
- All cancellations will be confirmed via SMS. Please ensure that you check your cell phone for a cancellation SMS before you depart from your location to work a shift through MHR
Confirmation of a shift
MHR sends an automated SMS at the times below to confirm your booked shift:
- Night shift at 16:00 on the afternoon of your night shift
- Day shift at 21:00 for the following day shift