Our friendly call centre team is available at the operating hours below. See more information below regarding the confirmation and cancellation of shifts and how to confirm your availability for a potential shift.

MHR After-Hours Call Centre

T +27 21 861 6100

Operating hours:

  • Monday – Friday: 04:00 – 08:00   |  16:00 – 22:00
  • Saturday, Sunday and public holidays: 04:00 – 22:00

FREQUENTLY ASKED QUESTIONS

How to confirm your availability for a potential shift

  • Contact the after-hours call centre Coordinator at the times specified above
  • During office hours, contact the MHR Recruitment Consultant or Coordinator at the branch or hospital you would like to work. Visit our Contact page for the applicable contact numbers

Self-cancellation of a shift

Should you wish to cancel your shift, please inform the MHR Coordinator, Recruitment Consultant or after-hours call centre Coordinator, adhering to the times below:

  • Night duty: At least three hours before the shift commences
  • Day duty: Preferably the previous night, but no later than two and a half hours before the shift commences

Refer to our cancellation policy on our Policies and Documents page for more information.

Cancellation of a shift by a client or MHR

  • MHR or the client will be liable for a cancellation fee if your shift is cancelled after the prescribed times specified in our cancellation policy. Refer to our cancellation policy on our Policies and Documents page for more information
  • All cancellations will be confirmed via SMS. Please ensure that you check your cell phone for a cancellation SMS before you depart from your location to work a shift through MHR

Confirmation of a shift

MHR sends an automated SMS at the times below to confirm your booked shift:

  • Night shift at 16:00 on the afternoon of your night shift
  • Day shift at 21:00 for the following day shift